Automated Attendant

Your 24 hour receptionist. Incoming calls are never kept waiting. The Auto Attendant can answer multiple calls simultaneously; providing different greetings for each extension or department. Auto Attendant can, in effect, create a simple contact centre structure within your organisation, allowing you to route calls for individual extensions or groups as necessary.

The Auto Attendant can act as your organisation’s front line for customers’ first point of contact or as a reception overflow during busy periods.

External callers are prompted by the Auto Attendant to enter their choice of destination without the need for a receptionist to handle the call. If no destination is selected within a specified time, the call is automatically directed to the pre-specified destination. Automated Attendant is an ideal solution for out of office periods as well as departments such as reception areas and call or response centres.

Samsung Auto Attendant can be tailored for up to 99 time periods to truly reflect the individual nature of your working pattern e.g.
daytime, evening, lunch and holiday periods.

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